Service Alert
View billing and energy use.
Sign up for options like the Equal Payment Plan, paperless billing and more.
Open, close or move your account online.
You must register for an online account here to apply for a rebate.
Once you’ve applied for a rebate, you can check the status of your application anytime.
Note: have your FortisBC account number ready from your most recent bill to view your account.
I don’t know my user ID and/or password.
Online profiles are available to all FortisBC customers, but are not set up automatically with your account. If you haven't set up an online profile, visit the Register now page and follow the instructions.
If you previously registered for an online profile, but forgot your user ID/password, visit Forgot your user ID? or Forgot your password?, to reset.
I’m having difficulty completing my online rebate application. Where can I get help?
For tips on using the online rebate application to apply for your rebate, read our how-to guide. To get you started, here’s a quick tip: we recommend using Google Chrome® for the best experience when completing the online application.
Does your home or business have natural gas or electric service installed and you just need to open an account with us?
You can open an account online, or by calling 1-888-224-2710 for natural gas, or 1-866-436-7847 for electricity.
I am already enrolled in paperless billing; do I still need to register?
Yes, paperless billing is just one of the options we offer. Create a profile to log in and manage all of your account options, view and print your past invoices and more.
Is there an extra cost to sign up for an online profile?
No. Signing up for an online profile is free.
What is a user ID? Why is it different than my account number?
You can use your account online number or your email address to set up your user ID and you can change it anytime through your profile settings.
By entering a user ID rather than relying solely on account numbers, our customers are able to link more than one account to their online profile.
Is my personal information secure?
Our website uses the most reliable hardware and software available to ensure your personal information remains secure. For more information on how your personal information is used by FortisBC, please see Section 4 of our Privacy Policy.
Is there a FortisBC mobile app?
Yes. We have a mobile app that gives you easy anytime, anywhere access to your accounts and more. Plus, it’s free to download.
Where can I find my FortisBC account number?
Your FortisBC account number can be found near the top left of the first page of your paper bill, or at the top of your ebill.
I’m having difficulty logging in/creating a new online profile. Who do I contact?
Please speak to a customer service representative for natural gas or electricity.